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INTEBOX ACD 1000

InteBox ACD 1000 is the system which automatically distributes calls to a group of agent’s terminals. The intelligent algorithm allows to route call to agent depends on every condition or a combine of conditions such as: waiting time, status, skill-based routing… and many other conditions on demand. InteBox ACD 1000 supports high capacity and integrates easily with InteBox IVR 1000 to create a complete Call Center solution which brings the highest benefit to Enterprises.

Hight Light

  • Integrate with all agent’s terminal such as: IP phone, Analog phone, Softphone.
  • Flexible and intelligent call routing ability depends on a combine of many conditions such as: source/destination based routing, skill based routing,…
  • Support many priority levels based on: waiting time in queue, customer group (VIP/normal customer)…
  • Support Notice and Music on queue used in call process.
  • Agent client function allows agent to carry out more tasks: make/ receive/ forward call, make conference, display popup, change status, display call-related information, record.
  • Supervisor function allows supervisor to search, view, interfere into a call (intercept, coach call, disconnect call) of every agent, display all call-related information of agents.
  • Support Remote operation and administration over web interface.
  • Support automatic recording or conditional recording function.

Technical


Technical Specification

Description

OS

Windows server, Linux.

Database

Oracle, mySQL, MS Sql Server, postSQL

Code Base

C, PHP, Perl, JSP, Java, MS .Net

Trunk/Signaling

R2, ISDN, SS7, Analog.

Telecom Interface Module

Telecom Specialized Card

Hardware Base

Industrial Server

Other

SMPP, TCP/IP

Download

  1. Brochure_Intebox_ACD_1000.pdf